Effective Date: January 14, 2025
Incredible Chic Collections® Lifetime Guarantee
At Incredible Chic Collections®, we are dedicated to creating exceptional-quality jewelry designed to last. We proudly offer a Lifetime Guarantee on all eligible non-custom Gold-Plated and Vermeil pieces.
If your item becomes damaged, fades, or stops functioning under normal wear, you qualify for a one-time replacement of the same piece. If the original design is no longer available, you may exchange it for another item of equal or lesser value.
Please note: Once a damaged item has been received by our team, it cannot be returned to you.
1. Return Eligibility (30-Day Policy)
Eligible products purchased from Incredible Chic Collections® or ICC Dive may be returned within:
- 30 days of delivery
- Item must be unworn, in original condition, and in original packaging
Refunds are issued to the original form of payment once the returned item has been inspected and approved. Standard return shipping fees apply.
2. Standard Return Label Fee
- Gold-Plated Jewelry: $8.99 return label fee
This fee applies to standard returns (not warranty claims unless otherwise stated).
3. Warranty Process Fees
The following processing fees apply to warranty claims:
- Gold-Plated Jewelry: $10.99
- Earrings: $16.49
- Moissanite Jewelry: $27.49 (additional fees may apply for multi-stone or lost-stone cases — applies to jewelry only)
- Solid Gold, Watches & Custom Pieces: $54.99+ (depends on the extent of repair)
4. Exclusions & Limitations
The Lifetime Guarantee applies only to:
- Non-custom Gold-Plated jewelry
- Vermeil jewelry
The following are not covered:
- Custom items
- Solid gold jewelry
- Watches
- Apparel
- Damage caused by misuse, water exposure, chemicals, accidents, or improper care
- Lost or stolen items
5. Watch Warranty (No Stones Used in ICC Watch Designs)
All ICC Watches include a 1-Year Standard Warranty covering:
- Manufacturing defects
- Internal movement
- Hands and dial
If a defect occurs under normal use, we will repair or replace the watch at no cost, at our discretion.
What the Watch Warranty Does Not Cover
- Battery replacement
- Case, strap, or bracelet wear
- Damage from misuse, water exposure, impacts, or normal wear
No stones are used in ICC Watch designs, therefore no stone-related exclusions apply.
Non-covered repairs for watches incur a $27.49 repair fee.
2-Year Extended Warranty (ESP)
The ESP may be purchased within 30 days of watch purchase and includes:
- One additional year of mechanical coverage
6. Custom Item Warranty + Repairs
Custom jewelry is final sale but includes a 30-Day Craftsmanship Guarantee.
Within the first 30 days, you receive:
- One free repair for verified craftsmanship defects
This guarantee is void if:
- Items are exposed to water
- Damage results from impacts or misuse
Repairs typically take 4–8 weeks once received.
After 30 days, repair fees begin at $53.99 and may increase with complexity.
7. Solid Gold Repairs
Solid gold jewelry is final sale. Repair services begin at $53.99 depending on severity.
8. Same-Day Shipping
Orders placed before 12 PM PST, Monday–Saturday, ship the same day. Orders placed after the cut-off ship the next business day. No shipping occurs on Sundays or federal holidays.
9. Contact Information
For warranty assistance, please contact:
📧 Email: contact@incrediblechic.com
📞 Phone: (661) 592-2880
📍 Address: 23742 Lyons Ave #222202, Newhall, CA 91322
This Warranty provides specific legal rights; additional rights may vary by state or country.